Standard Life has become the latest firm to deploy Origo’s new Annuity Transfer Tracker service.
The service gives advice firms instant, up-to-date information on the progress of their clients’ pension to annuity transfers.
The tracker enables advisers to see the status of each transfer and where the application is in the system.
Everything can be done on screen, avoiding the need to make calls for updates.
Jon Scannell, head of annuity distribution, retirement income at Standard Life, said: “The Annuity Transfer Tracker will help us improve our customer service by enabling advisers to quickly see where the transfer is in the system, and so keep clients updated, helping them to deliver a better service to their clients.
“At the same time, it will take time and cost out of the process for both us and our advisers. We expect it to be very popular with the advice firms buying our pensions and annuities.”
Anthony Rafferty, CEO Origo, said: “Using an API, the service is easily integrated with adviser platforms and software systems and can help providers reduce their costs to service while also improving performance and service to their advisers.”
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